Three experiences from the last couple weeks that were little lessons I wanted to share…
* Now that we are in the days of caller id… always check your voice mail before calling someone back. Several times I will leave people messages specifically answering a question they had or requesting a particular follow up time… and then instead of listening to the message I left the person will call back because they saw I called without listening to the voice mail first. It is important to listen to the voice mail before calling again….
* Check your time zones! It is so easy to get time zones defined for you very specifically online. I find that people can be a teeny bit lazy to check where they are calling before they pick up the phone. Since I do business with people all over the world, I make sure not to call people outside of their business hours no matter where they are located. Also, when setting up appointments with people in different time zones it is so important to check the conversion as to not miss your appointment or call at the wrong time.
* Use the name of the person in the same way they introduce themselves. I can’t tell you how many times a day people call me “Jenn” when I ALWAYS introduce myself as “Jennifer” and never go by “Jenn”. Would you call someone who introduces themselves as Cindy, Cynthia? Would you call someone who introduces themselves as Debbie, Deborah? Probably not – so I don’t recommend calling Jennifer – Jenn, or Deborah – Debbie, or Cynthia – Cindy, etc either – call people by the exact name they introduce themselves to you as.
With Much Success,
Jennifer
Speaker / Author Management
www.life-enlightenment.com
